Exchange & Return
1. Returns, exchanges and warranties
1.1. Returns
If you needs to return or exchange your order you can create your return HERE and you will then receive your return shipping label.
Please have in mind that the return expenses will not be refunded. We will deduct 39DKK from your refund.
All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. We always try to be as fast as possible, but during busy periods (such as holidays and sale) it can take longer.
While the returned package is in transit it is under the customer's responsibility. Therefore we always advice using a courier with a traceable service. Please bear in mind that return expenses will not be refunded.
To be eligible for a full refund. you must return the product(s) in unused condition including original and intact labels, hang tags and packaging.
* For returns outside of EU, please remember to write “RETURNS & REPAIRS” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.
1.2. Refunds
Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a couple of weeks for the refund to go through, however, for international credit cards, this process can be prolonged. After your return arrives we will issue a refund to your account within 14 working days.
Please do not hesitate to contact customer service to get an update on your return/refund.
1.3. Exchanges
We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs are at your own expense, however, we will cover the outgoing shipping when sending you the exchanged product(s). Please make sure to fill out the enclosed return form and send (or hand in) everything to the address listed under section 4.1.
1.4. Warranty claims
All products come with a 2 year warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our customer service, who will review your case. Please include order number, photos of the suspected fault and a description of the claim.
Claims arising from the goods being damaged in transit must be notified to our customer service within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination. If that is the case the shipping expenses are covered by us.
If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product. In no circumstances will the retail value of the product be exceeded.
Claims regarding products bought at our retailers must go through them.
Company information
W H ApS
Gammel Kongevej 102, 1 tv
1850 Frederiksberg C
Denmark
CVR/VAT no.: 27759491
E-mail: customercare@wonhundred.com