Terms of sale
Terms

Confirmation
By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. we reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on wonhundred.com

Exchanges and returns

We will be happy to refund any items purchased at full retail price, provided we receive the goods within 14 days of delivery or if you (the customer) have informed us via e-mail within the initial 14 days of order receipt date, that you wish to exercise your right of return. We ask that the items arrive back to us in their original condition, with all tickets and tags attached. A currier that supplies you with a tracking number is a MUST as you are responsible for the package while in transit. www.wonhundred.com cannot be held responsible for packages lost in transit. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase. We strive to process all return within a week from receiving them but no longer than 30 days maximum. Please refer to your card issuer's terms & conditions for further info.

How to make a return

When returning goods you MUST use a currier that supplies you with a tracking number as you are responsible for the package while in transit. www.wonhundred.com cannot be held responsible for packages lost in transit. Returns/goods CAN NOT be delivered in person, only by currier as per above instructions. Please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us at customer care@wonhundred.com. If you wish to send back the entire order or part of the order we will refund the amount you have paid. The amount will be refunded to the card that you used for payment. You will find the address for returns on the returns form and below this text. We will not refund the cost of return-shipping costs.

Won Hundred
Sundkaj 7, Pakhus 47B, 2 floor
2150 Nordhavn
DENMARK

Claims

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The company within seven working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

Liability

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value.
If the customer establishes that any of the goods are defective the company shall, at its option replace them with similar goods or allow the customer credit for their invoice value.
In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

How to enter a claim

Please contact customercare@wonhundred.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. if this is not possible then we will replace the product. if we are unable to replace the product or remedy the fault then we will refund the money. if you can send a photograph of the damage/error this will speed up the process. when we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

Price -/typographical errors

Won hundred cannot guarantee that the content of the site is at all time free of inaccuracies or typographical errors and cannot be held responsible for such errors.

Privacy

When you have visited wonhundred.com the following information is available to us:

Your web history
Your type of browser
Your IP address
If you have enabled cookies in your browser settings, a cookie will instantly be downloaded when you visit wonhundred.com. The information is used only for managing wonhundred.com. To receive the ordered items you have to inform wonhundred.com about your name, address and email address. This information is saved together with the information about the item you have purchased.

Subscribing to our newsletter:

By subscribing to our newsletter you accept to receive exclusive news and offers from Wonhundred.com, won hundred Aps. and other won hundred related projects and collaboration partners. News and offers will be delivered by email or mail. You can unsubscribe from the newsletter whenever you want to.

Payment
Credit/Debit cards

We accept visa and mastercard. when paying by card you will be asked for the card number, its period of validity and the cvc code. We use a security standard called 3d-secure, developed by visa and mastercard. all information is encrypted using ssl encryption, which prevents unauthorized access to card details. The 3D-Secure standard can sometimes cause problems when using a credit card issued overseas. Please don't hesitate to contact us at customercare@wonhundred.com should you encounter any such difficulties. Credit card we do not store card numbers after the transaction has been carried out.

Invoice/Receipt

Apart from the e-mail you receive when you have placed your order, you will also receive an original receipt along with your package. This receipt is your invoice.

Delivery
Delivery Information

All orders are processed at our distribution center in Copenhagen, Denmark within two business days, subject to payment clearance and stock availability. Order processing may take up to five days during our sales period. We operate Monday to Friday with the exception of Danish Public Holidays.
A preliminary confirmation will be sent by email when your order is placed. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your order.

We use the following curriers:

Denmark: Post.dk and GLS

EU, Norway and Switzerland: GLS

USA & Canada + rest of the world: Fedex.com

Post.dk (only for delivery within Denmark)
Danish orders are shipped via Post.dk and are insured. notification is sent via e-mail. Packages can be tracked via www.post.dk. with the help of the notification number sent to you via e-mail once the package has left our warehouse. Valid identification shall be shown when collecting the package.

Delivery costs

US & Canada
standard: 60$ – 2-4 working days (free over $450)

EU, Switzerland and Norway
Standard: 15€ – 2-5 working days (free over €200)

Non EU
standard: 14€ – 3-7 working days (free over €350)

UK
standard: 15£ – 2-5 working days (free over £115)

Denmark:
Post.dk privat levering: 20 DKK – 1-3 working days
Post.dk til nærmeste posthus: Free - 1-3 working days
GLS: Company address or GLS parcel shop: Free - 1-3 working days

Danish orders shipped via Post.dk are insured. Notification of shipment is sent via e-mail. Packages can be tracked via www.post.dk by using the notification number sent to you via e-mail once the package has left our warehouse. Valid identification shall be shown when collecting the package.

Customs and import charges
Any customs or import duties are charged once the parcel reaches its destination country. The recipient of the parcel is solely responsible for these charges. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. it might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Delivery status
when your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order.

Track your order:
For orders within Denmark: www.post.dk & www.gls-group.eu
For order within the EU, Norway and Switzerland: www.gls-group.eu
For oders to the USA, Canana and the rest of the world: www.fedex.com

International Delivery

Orders within the EU will ship via gls. Please note that the goods cannot be delivered without a signature and that couriers usually operate between 08.00-18.00 (8am-6pm) on business days. You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended).
Overseas orders will ship via FedEx
All orders are fully traceable at www.fedex.com and www.gls-group.eu respectively. Up to date delivery information can be accessed at any time.

Important Information

Delivery times are provided as guidelines only. Issues such as payment authorization and destination customs clearance may cause delays.
Please note that we are unable to deliver to Post Office boxes.

Insurance

WonHundred.com insures each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by the third party is sufficient evidence of delivery and fulfillment by WonHundred.com. Transfer of responsibility will therefore be passed to the recipient.

Taxes and Duties

European Union
If your country is part of the European Union (EU), prices include Danish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

Rest of the World
Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Danish VAT. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. GLS will invoice you for the local taxes and duties. Since we are unable to make assessments regarding fees, we recommend you contact your local GLS office to obtain an estimate.

RETURNS & EXCHANGES
Receiving a refund.

Your refund will be credited to the original purchaser´s credit card or if you prefer as a store credit. The refund will exclude shipping costs, with the exception of faulty items. Late returns may be accepted at the discretion of WonHundred.com However, they can only be refunded as a store credit.
If your order has been sent within the EU, all sales taxes will be refunded. WonHundred.com is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

Sale

Sale items or items bought during a promotion can be returned under the same hassle free policy as full priced items

You need help?

If you need help or other assistance:
please contact us at customercare@wonhundred.com
Thank you!